Personalization and Order Changes
Last updated: August 3, 2026
Personalization and Order Changes
Review details before checkout
Customers are responsible for reviewing names, dates, messages, uploaded images, spelling, capitalization, product options and the shipping address before submitting an order.
Order cutoff and processing
Orders placed and paid by 2:00 PM Mountain Time (MT), Monday–Friday, are considered received that business day. Orders paid after the cutoff, on weekends or on Alberta statutory holidays are considered received the next business day.
Production and handling normally take 3–5 business days after the order is accepted, paid and successfully sent to the fulfilment system. Canada Standard transit normally takes 4–8 business days after processing. The normal total estimate is approximately 7–13 business days.
Canada Standard Shipping charge
| Order subtotal (CAD) | Shipping charge |
|---|---|
| $0.00–$83.00 | $14.95 CAD |
| $83.01–$125.00 | $22.95 CAD |
| $125.01–$208.00 | $37.95 CAD |
| $208.01–$292.00 | $52.95 CAD |
| $292.01–$375.00 | $67.95 CAD |
| $375.01–$459.00 | $82.95 CAD |
Rates are based on the order subtotal used by Shopify checkout. For a subtotal above $459.00 CAD, contact support before ordering.
Requesting a change
Email support@everglowlove.com immediately with the order number and exact requested correction. A change is possible only before production begins and is not guaranteed because orders can sync and enter production quickly.
The 2:00 PM MT cutoff determines when processing time is counted. It does not guarantee that an order remains editable until the cutoff or for any fixed period after purchase.
Cancellation requests
A cancellation is possible only before production begins. Once the order is paid or in production with the fulfilment partner, it normally cannot be cancelled because the item is already being made for the order.
Customer-supplied errors
An item produced according to the submitted personalization information is not considered defective because of an error supplied by the customer. Contact us promptly and we will explain whether a paid replacement option is available.
Production issue or incorrect item
If the finished item does not match the confirmed order or has a production defect, contact us within 30 days of delivery with the order number and clear photographs. The issue will be reviewed under the Refund Policy.
Contact
Email: support@everglowlove.com
Phone: +1 780-932-6119
Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT).