Last updated: August 3, 2026

Order Tracking

Order cutoff and processing

Orders placed and paid by 2:00 PM Mountain Time (MT), Monday–Friday, are considered received that business day. Orders paid after the cutoff, on weekends or on Alberta statutory holidays are considered received the next business day.

Production and handling normally take 3–5 business days. Canada Standard transit normally takes 4–8 business days after processing. The normal total estimate is approximately 7–13 business days. These timeframes are estimates rather than guarantees.

Canada Standard Shipping charge

Order subtotal (CAD)	Shipping charge
$0.00–$83.00	$14.95 CAD
$83.01–$125.00	$22.95 CAD
$125.01–$208.00	$37.95 CAD
$208.01–$292.00	$52.95 CAD
$292.01–$375.00	$67.95 CAD
$375.01–$459.00	$82.95 CAD

Rates are based on the order subtotal used by Shopify checkout. For an order above $459.00 CAD, contact support before placing the order because no Canada Standard rate is currently configured above that amount.

How to track your order

When tracking becomes available, Shopify sends a shipping-confirmation email to the email address used at checkout. Open that email and select the tracking link.

You can also use the order-status page linked from your order-confirmation email. If the store tracking application recognizes your order, you may use the Track Your Order link in the website footer.

Tracking has not updated yet

A shipping label can be created while the order is still being prepared or waiting for carrier collection. Tracking may remain unchanged until the carrier receives and scans the parcel.

Please allow several business days for the first carrier scan. Weekends, public holidays, weather, customs processing, carrier volume and remote destinations can delay updates.

Multiple packages

Products in the same order may be produced or shipped separately. If that happens, the order can have more than one tracking number and the packages can arrive on different dates.

When to contact us

Contact support@everglowlove.com if the 3–5 business-day processing period has passed without shipping information, tracking has not updated for several business days, the estimated delivery period has passed, or the carrier marks the shipment delivered but you cannot locate it.

Include your order number, purchaser name, shipping postal code and tracking number.

Contact

Everglow Love
Operated by Chinedu Egbo, Sole Proprietor
995 Rutherford Rd SW, Edmonton, AB T6W 0B9, Canada
support@everglowlove.com
+1 780-932-6119

Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT).