Order Tracking

Last updated: August 23, 2026

Before an order ships

Everglow Love products are made to order through ShineOn, our third-party production and fulfilment partner. Normal production and handling take approximately 2–4 business days.

Standard Shipping to the United States and Canada normally takes approximately 3–7 business days after handling is complete. International Standard Shipping normally takes approximately 7–15 business days after handling is complete. The normal total estimate is approximately 5–11 business days for the United States and Canada and 9–19 business days for international destinations. These periods are estimates rather than guaranteed delivery dates.

Current cutoff, shipping charges, delivery conditions and possible cross-border processing are stated in our Shipping Policy.

How to track an order

When tracking becomes available, Shopify sends a shipping-confirmation email to the email address used at checkout. Open that message and select the tracking link.

You can also use the order-status page linked from the order-confirmation or shipping-confirmation email.

Tracking has not updated

A shipping label can be created before the carrier collects or scans the parcel. Tracking may remain unchanged until the first carrier scan. Weekends, public holidays, customs processing, weather, seasonal volume and remote destinations can also delay updates.

Multiple packages

Products in the same order may be prepared or shipped separately. One order can therefore have more than one tracking number and different delivery dates. No additional shipping charge will be collected after checkout solely because a shipment is split.

Lost in transit

If tracking indicates that a shipment may have been lost in transit, contact Everglow Love promptly. Lost-in-transit claims should be submitted within 30 calendar days after the estimated delivery date so that we can investigate the shipment and, where applicable, submit a claim with the fulfilment provider or carrier.

When to contact us

Contact support@everglowlove.com if the normal handling period has passed without shipping information, tracking has not updated for an unusual period, the estimated delivery period has passed, or a parcel is marked delivered but cannot be located.

Include the order number, purchaser name, delivery postal code and tracking number.

Contact

Everglow Love
Operated by Chinedu Egbo, Sole Proprietor
support@everglowlove.com
+1 780-932-6119

Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT).