Shipping policy

Last updated: August 23, 2026

Seller and Delivery Area

Everglow Love is operated by Chinedu Egbo, a sole proprietor based in Edmonton, Alberta, Canada.

We accept online orders for eligible residential and business delivery addresses in the United States, Canada, and other countries or regions available through our international checkout.

Available shipping destinations are confirmed during checkout after the customer enters a complete delivery address.

Production and Fulfillment

Everglow Love offers custom jewelry and other made-to-order gifts. Products are produced, personalized where applicable, packed, and dispatched after an order is placed.

Orders are fulfilled through ShineOn, our third-party production and fulfillment partner. Depending on the product, production availability, and delivery destination, an order may be produced or dispatched from a fulfillment facility in the United States or Europe, including the Netherlands.

Everglow Love remains the seller, customer-facing brand, and point of contact for all orders.

Operating Address

Everglow Love’s operating and correspondence address is:

Everglow Love
Operated by Chinedu Egbo, Sole Proprietor
995 Rutherford Rd SW
Edmonton, Alberta T6W 0B9
Canada

Products are not normally manufactured, stored, or dispatched from this address. This address is not a retail storefront, customer pickup location, fulfillment warehouse, or general return address. Customers must obtain return authorization before mailing any product.

Order Cutoff Time

Our order cutoff time is 2:00 PM Mountain Time (MT), Monday through Friday.

Orders placed and paid before 2:00 PM MT on a business day are normally considered received that business day. Orders placed after the cutoff, on weekends, or on an applicable public holiday are considered received on the next business day.

The cutoff time determines when processing begins. It does not guarantee same-day production or shipping.

Business Days

Business days are Monday through Friday, excluding Alberta statutory holidays and days when the applicable production facility or shipping carrier is closed.

Processing and Handling Time

Custom jewelry and other made-to-order products normally require 2–4 business days for production, personalization, processing, and handling before shipment.

Handling time begins when an order is considered received and ends when the completed shipment is transferred to the carrier.

Processing and handling time is separate from the transit time stated below.

Shipping Destinations, Transit Times, and Rates

All shipping rates are flat rates without order-price or package-weight conditions. Amounts are displayed and charged in Canadian dollars (CAD).

United States and Canada

Shipping method: Standard Shipping
Processing and handling: 2–4 business days
Estimated transit time: 3–7 business days after dispatch
Flat shipping rate: $7.00 CAD

The normal estimated total delivery period is approximately 5–11 business days from the date the order is considered received.

International Destinations

Shipping method: International Standard Shipping
Processing and handling: 2–4 business days
Estimated transit time: 7–15 business days after dispatch
Flat shipping rate: $14.95 CAD

The normal estimated total delivery period is approximately 9–19 business days from the date the order is considered received.

International shipping applies to eligible countries and regions made available at checkout.

Processing, transit, and delivery dates are estimates and are not guaranteed.

Checkout Shipping Charges

Shopify checkout automatically applies the shipping rate for the customer’s eligible delivery destination:

United States and Canada: $7.00 CAD
International destinations: $14.95 CAD

Customers can review the shipping method, shipping charge, and complete order total before submitting payment.

We do not currently offer free, express, priority, local-delivery, or customer-pickup options unless an additional option is expressly displayed during checkout.

Carriers and Tracking

The carrier used for an order depends on the fulfillment facility, delivery address, product, and available shipping service.

A shipping-confirmation email containing tracking information is sent when tracking becomes available.

A shipping label may be created before the carrier collects or scans the parcel. Tracking information may therefore take additional time to begin showing movement.

Customers should ensure that the email address supplied during checkout is accurate and monitor their inbox and spam or junk folder for shipping notifications.

Split Shipments

Products from the same order may be produced or dispatched separately. Customers may receive multiple packages, tracking numbers, or delivery dates for one order.

No additional shipping charge will be collected after checkout solely because an order is divided into multiple shipments.

International Customs, Duties, and Taxes

International shipments may pass through customs before delivery.

Any duties, taxes, brokerage charges, or other government-imposed charges collected during checkout will be displayed before payment.

If a government authority or carrier assesses an additional import-related charge that was not collected or prepaid during checkout, the recipient may be responsible for paying that charge.

Customs processing may affect the estimated delivery time.

Delivery Delays

Remote delivery destinations, customs processing, incomplete or incorrect addresses, weather, public holidays, seasonal order volume, carrier disruptions, security inspections, and circumstances outside our reasonable control may affect delivery.

A delay does not automatically mean that a shipment has been lost. Customers should review their tracking information and contact us if the shipment has stopped updating for an unusual period.

Address Accuracy

Customers are responsible for providing accurate recipient information, including:

Recipient’s full name
Complete shipping address
Apartment or unit number, where applicable
City, province/state, and postal or ZIP code
Country
Telephone number
Email address

Contact us immediately if an address correction is required. An address change is possible only before production or shipping processing prevents the change and is not guaranteed.

Additional costs resulting from incorrect or incomplete customer-provided information may be the customer’s responsibility.

Lost or Delayed Shipments

If tracking indicates that a shipment may have been lost in transit, or tracking has stopped updating for an unusual period, contact Everglow Love promptly.

Lost-in-transit claims should be submitted within 30 calendar days after the estimated delivery date so that we can investigate the shipment and, where applicable, submit a claim to the fulfillment provider or carrier.

We may ask the customer to verify the delivery address, contact the carrier, or provide other information reasonably required to investigate the shipment.

Shipments Marked as Delivered

If tracking shows that a parcel was delivered but it cannot be located, the customer should first check:

The stated delivery location
Household members
Neighbours
Building management, concierge, or reception
Mailroom or parcel locker
Other nearby safe locations

The customer should then contact the carrier and Everglow Love promptly. Each claim will be reviewed using the tracking record, delivery information, and other available evidence.

Contact Information