Privacy policy

Last updated: August 4, 2026

1. Who we are

Everglow Love is an operating name used by Chinedu Egbo, an individual sole proprietor based in Edmonton, Alberta, Canada.

In this Privacy Policy, “Everglow Love,” “we,” “us” and “our” refer to Chinedu Egbo carrying on business under the name Everglow Love. This policy explains how we collect, use, disclose, protect and retain personal information when you visit www.everglowlove.com, communicate with us, submit content, create or use a customer account, place an order, write a review or otherwise interact with our online store and related services.

2. Privacy Officer

Chinedu Egbo, Owner, is the person responsible for Everglow Love’s privacy practices.

Privacy Officer: Chinedu Egbo
Email: support@everglowlove.com
Phone: +1 780-932-6119
Address: 995 Rutherford Rd SW, Edmonton, Alberta T6W 0B9, Canada

3. Personal information we collect

The information we collect depends on how you interact with the store. It may include:

Identity and contact information: name, email address, telephone number, billing address, shipping address and postal code.
Order and transaction information: products viewed or ordered, selected options, quantities, prices, order history, payment status, transaction identifiers, discounts, shipping method, tracking information, returns, replacements, refunds and customer-service records.
Payment information: payment details are processed by Shopify Payments, PayPal or another payment method displayed at checkout. Everglow Love does not normally receive or store a complete payment-card number. We may receive limited information such as payment status, payment method, billing details and the final digits or other tokenized details needed to administer a transaction.
Personalization content: names, dates, messages, photographs, artwork, designs, files or other content submitted for a personalized or made-to-order product.
Account information: account identifiers, saved contact details, preferences and order history when customer-account features are used.
Communications: emails, chat messages, support requests, claim evidence, photographs, videos, survey responses and other information you provide when contacting us.
Reviews and public content: ratings, reviews, photographs, display names and other content submitted for publication, including through a review service.
Device and usage information: IP address, browser type, device type, operating system, referring page, pages viewed, cart activity, approximate location, cookie identifiers and interactions with the store.
Marketing preferences: records of consent, subscription status, unsubscribe requests and communication preferences.
Security and fraud information: information used to authenticate activity, prevent abuse, identify suspicious transactions and protect customers, the store and service providers.

4. How we collect personal information

We may collect personal information:

Directly from you when you browse, place an order, submit personalization content, create an account, contact us, request support, submit a claim or write a review;
Automatically through Shopify, cookies, logs and similar technologies when you use the website;
From payment processors, production and fulfilment providers, carriers, customer-support tools, review providers, marketing providers and other service providers involved in the transaction;
From connected sales channels or advertising platforms when you interact with Everglow Love through those services; and
From fraud-prevention, security, analytics and technical service providers where reasonably necessary.

5. How we use personal information

We use personal information for reasonable business purposes, including to:

Operate, secure, maintain and improve the website and checkout;
Display products, prices, availability and relevant store content;
Process payments and administer orders;
Produce, personalize, package, fulfil, ship and track made-to-order products;
Send order confirmations, production updates, shipping notices, account notices and other transactional communications;
Provide customer support and investigate delivery, damage, defect, return, replacement and refund claims;
Verify order information, prevent fraud, protect accounts and enforce store policies;
Publish and manage customer reviews when submitted for publication;
Measure store performance, diagnose technical problems and improve customer experience;
Provide marketing or advertising only where consent has been obtained or the communication is otherwise permitted by applicable law;
Maintain accounting, tax, legal and operational records;
Comply with lawful requests, court orders and regulatory obligations; and
Establish, exercise or defend legal rights.

6. Marketing communications

Completing a purchase does not by itself mean that you have agreed to receive promotional email or SMS messages.

We send promotional electronic messages only when we have the required consent or another lawful basis. Marketing messages will identify the sender and include an unsubscribe method where required. You may unsubscribe at any time by using the unsubscribe option in the message or by contacting support@everglowlove.com.

Unsubscribing from marketing does not prevent us from sending non-promotional messages that are necessary to process or support an order, respond to an inquiry, provide security notices or meet legal obligations.

7. Cookies, analytics and advertising technologies

Shopify and connected services may use cookies, pixels, tags, local storage and similar technologies to operate checkout, remember preferences, maintain security, measure website activity and, when enabled, support analytics or advertising.

Essential technologies may be required for the store to function. Non-essential analytics or advertising technologies are used only when configured and subject to applicable consent requirements. Depending on the services enabled, information may be processed by connected platforms such as Google and YouTube, Meta platforms, TikTok, Pinterest and Shop.

You can use browser controls to block or delete cookies. Blocking essential cookies may prevent parts of the website or checkout from functioning correctly. Where Shopify or another platform presents privacy or advertising controls, you may also use those controls.

8. Service providers and other disclosures

We may disclose personal information to service providers only for purposes reasonably connected to operating the store, completing transactions or meeting legal obligations. These providers may include:

Shopify: website hosting, checkout, customer accounts, commerce services, store administration, security and related platform functions;
Shopify Payments and PayPal: payment processing, fraud screening, chargeback handling and transaction administration;
ShineOn: made-to-order production, personalization, fulfilment, packaging, shipping and order support;
Carriers and tracking providers: shipment routing, tracking, delivery confirmation and delivery-issue investigation;
Customer communication and marketing providers: services such as Shopify Inbox or Klaviyo, where enabled and lawfully used;
Review providers: services such as Judge.me, when a customer submits or interacts with a review;
Product-feed and sales-channel providers: services such as Simprosys, Google and YouTube, Meta, TikTok, Pinterest and Shop, where connected;
Analytics, security, technical, search-engine and store-optimization providers: where reasonably necessary to operate, protect or improve the store; and
Professional advisers, regulators, courts or law-enforcement authorities: where disclosure is reasonably necessary or legally required.

We may also disclose information when you direct us to do so, when it is necessary to complete a transaction you requested, or in connection with a reorganization or transfer of the business, subject to applicable law.

We do not sell personal information for money.

9. International processing

Everglow Love is based in Canada, but Shopify, ShineOn, payment providers, connected sales channels and other service providers may process information in the United States, the European Union or other countries.

Personal information processed outside Canada may be subject to the laws of the country where it is stored or processed and may be accessible to courts, law-enforcement agencies or other authorities in that country. We remain responsible for personal information under our control and use contractual, technical and organizational measures appropriate to the circumstances.

10. Personalization files

Personalization content is used to prepare, produce, fulfil and support the order. Customers must have the right to submit any photograph, artwork, name, message or other content provided to us.

We do not use customer personalization content for unrelated public advertising without permission. Personalization content may be disclosed to Shopify, ShineOn and other providers involved in producing or supporting the order.

11. Retention and deletion

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute resolution, legal compliance and enforcement of agreements.

Different categories may be kept for different periods. Transaction and accounting records may be retained for legally required periods. Personalization files and claim evidence are retained only as long as reasonably needed to fulfil and support the order or address a dispute, unless a longer period is required by law.

When information is no longer reasonably required, we take reasonable steps to delete, destroy or anonymize it, subject to technical backup cycles and service-provider retention obligations.

12. Security

We use reasonable administrative, technical and organizational safeguards appropriate to the sensitivity of the information. These measures may include access controls, secure Shopify checkout, limited staff access, service-provider controls and fraud-prevention tools.

No internet transmission or storage system is completely secure. Customers should not send highly sensitive information through ordinary email or chat unless requested through an appropriate secure process.

13. Your privacy rights

Subject to applicable Canadian privacy law and lawful exceptions, you may request:

Information about whether we hold personal information about you;
Access to personal information we hold about you;
Information about how it has been used and disclosed;
Correction of inaccurate or incomplete information;
Withdrawal or modification of consent, where processing depends on consent;
Deletion of information that is no longer reasonably required, subject to legal and operational retention obligations; and
Review of a privacy complaint.

Send a written request to support@everglowlove.com with enough information to identify you and the records requested. We may take reasonable steps to verify identity before responding. We will respond within the period required by applicable law and will explain any lawful refusal or limitation.

14. Complaints

Privacy questions or complaints should first be directed to the Privacy Officer at support@everglowlove.com.

If a concern is not resolved, you may have the right to contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, depending on which law applies.

15. Children

The store is intended for customers who can legally enter into a purchase contract or who are acting with the involvement of a parent or legal guardian. We do not knowingly collect personal information from children for purposes unrelated to completing a lawful transaction.

16. Third-party websites and services

The website may link to services operated by third parties. Their collection and use of information are governed by their own terms and privacy notices. Everglow Love is not responsible for the privacy practices of an unrelated third-party website.

17. Changes to this policy

We may update this Privacy Policy to reflect changes in the store, service providers, legal requirements or privacy practices. The revised version will be posted with a new “Last updated” date. Material changes will be communicated where required by law.

18. Contact

Everglow Love
Operated by Chinedu Egbo, Sole Proprietor
995 Rutherford Rd SW
Edmonton, Alberta T6W 0B9
Canada

Email: support@everglowlove.com
Phone: +1 780-932-6119
Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT)