Refund policy
Last updated: August 3, 2026
Return and Refund Policy
Made-to-order products
Everglow Love products are prepared after purchase. Many products are personalized or produced specifically for the order. We do not accept change-of-mind returns, exchanges or refunds for made-to-order or personalized products, except where required by law.
Order cutoff and cancellation requests
Our order cutoff is 2:00 PM Mountain Time (MT), Monday–Friday. Orders paid by the cutoff are considered received that business day. Orders paid after the cutoff, on weekends or on Alberta statutory holidays are considered received the next business day.
The cutoff starts the processing-time calculation. It does not guarantee a cancellation window. Orders may sync and enter production quickly.
Contact support@everglowlove.com immediately to request a change or cancellation. A change or cancellation is possible only before production begins and is not guaranteed.
Processing and delivery timing
Normal processing and handling take 3–5 business days. Canada Standard transit normally takes 4–8 business days after processing. The normal total estimate is approximately 7–13 business days.
Canada Standard Shipping charges
| Order subtotal (CAD) | Canada Standard Shipping |
|---|---|
| $0.00–$83.00 | $14.95 CAD |
| $83.01–$125.00 | $22.95 CAD |
| $125.01–$208.00 | $37.95 CAD |
| $208.01–$292.00 | $52.95 CAD |
| $292.01–$375.00 | $67.95 CAD |
| $375.01–$459.00 | $82.95 CAD |
Rates are based on the order subtotal used by Shopify checkout.
Orders above $459.00 CAD: Shopify currently has no Canada Standard Shipping rate configured above this subtotal. Contact support@everglowlove.com before placing a larger order.
Original shipping charges are not refundable unless the charge was incorrect, the order was cancelled before fulfilment, or a refund is required by law.
Damaged, defective or incorrect items
Contact us within 30 days of delivery if an item arrives damaged, has a production defect, or does not match the confirmed order.
Include the order number, a description of the issue, clear photographs of the item, packaging and shipping label, and a short video if requested. Do not discard the item or packaging until the review is complete.
Available remedies
After verification, the normal remedy is a replacement or remake of the affected item or component. A refund may be issued when a replacement is unavailable, inappropriate, legally required or approved after review. Approved refunds are returned to the original payment method.
Customer-provided information
Customers are responsible for reviewing names, dates, messages, uploaded images, spelling, capitalization, selected options and shipping addresses before checkout. An item produced according to the submitted information is not considered defective because of an error supplied by the customer.
Lost, delayed or marked-delivered shipments
Contact us if tracking has stopped updating or the normal estimated total period of 7–13 business days has passed.
A shipment marked delivered by the carrier is not automatically eligible for a refund or replacement. Check the delivery location, household members and nearby safe locations, then contact the carrier and Everglow Love promptly.
Authorized returns only
Do not send an item to the Edmonton business address or a fulfilment facility without written authorization. If a physical return is required, we will provide the approved address, instructions and responsibility for return shipping.
Consumer rights
Nothing in this policy excludes or limits a right, warranty or remedy that cannot lawfully be excluded under applicable consumer law.
Contact
Email: support@everglowlove.com
Phone: +1 780-932-6119
Support hours: Monday–Friday, 9:00 AM–5:00 PM Mountain Time (MT).